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Overlea drive

Hawarden, UK CH5 3HR

+44 1244 959692

contact@idaltu.com

Our Core Services

Life Sciences ECM leadership (Documentum • Veeva Vault • Salesforce LSC)

iDaltu modernises regulated content operations across Regulatory, Quality, Clinical, Manufacturing, and R&D by combining platform expertise with strong governance, integration, and adoption delivery—so content becomes audit-ready, searchable, and operationally useful, not just stored.


A. Life Sciences ECM Modernisation (Documentum + OpenText stack)

We modernise mission-critical regulated content platforms with upgrades, refactoring, governance and performance tuning — keeping compliance and usability front-and-centre.
Typical outcomes: faster search/retrieval, stronger records governance, reduced operational overhead, better adoption.

B. Veeva Vault Delivery & Integration (PromoMats / Quality / RIM ecosystems)

We design and deliver Vault programmes with a pragmatic integration mindset: Vault as the regulated system-of-record connected to the wider enterprise (commercial, quality, R&D, medical). We build robust integrations using Vault’s REST API patterns and governance practices.

C. Salesforce Life Sciences Cloud Enablement (connected engagement + compliant content)

We implement and integrate Salesforce Life Sciences Cloud to enable modern HCP/patient engagement workflows, while ensuring content evidence, approvals, audit trails and compliant artefacts are managed end-to-end across ECM + Vault + CRM.

D. Migration, Consolidation & Archive Decommissioning (risk-managed)

We run large-scale migrations and consolidation programmes across Documentum ↔ Vault ↔ legacy archives, with repeatable methods, automation, and validation to minimise business disruption. (Your decks strongly position this with “accelerators” + large-estate credibility.)

E. AI & Intelligent Automation for ECM (mI-Docs + accelerators)

We operationalise AI for regulated content: classification, metadata extraction, redaction, compliant search, and secure GenAI augmentation (with governance). This includes your “AI Accelerator” architecture approach (RAG/prompt layer + vector/SQL + audit controls).

F. Secure B2B + B2C Content Services (external sharing, portals, consent & patient info)

We build secure, auditable external content experiences — e.g., controlled distribution to partners/HCPs/patients, and consent/patient information management patterns aligned to strict data handling expectations. 

"run-to-change" support

iDaltu provides “run-to-change” support for regulated ECM estates — keeping Documentum, Veeva Vault, and Salesforce LSC-connected content operations stable today while continuously improving performance, compliance posture, and user adoption over time. Our model is designed for Regulatory industry realities: validation constraints, inspection readiness, and mission-critical content workflows that cannot stop.

    What makes iDaltu support different

    • Compliance evidence built-in (not bolted-on): every change and fix is delivered with the right level of traceability for regulated environments — designed to support validation and inspection readiness, not just “ticket closure.”

    • Automation-led operations: we reduce recurring issues using scripted runbooks, platform health checks, and prevention-first monitoring—so support becomes quieter over time.

    • Integration-aware support (where most providers fail): we support the ecosystem, not just the repository—content services, APIs, workflows, and LSC/Vault/Documentum touchpoints are monitored and triaged end-to-end.

    • A dedicated “pod” model: a named team that learns your estate (metadata, workflows, interfaces, operating model) and drives continuity—rather than rotating engineers and rediscovering context every month.

    • UK-led governance + global scale delivery: senior oversight and stakeholder management with scalable execution—fast response without sacrificing quality controls.

Assurance & Governance

    Designed to de-risk go-live and stabilise regulated platforms:

    • cutover planning, hypercare triage, performance baselining

    • validation support inputs (test evidence pack support, traceability assistance)

    • migration defect management (metadata gaps, rendition failures, ACL issues)

    • user adoption support (role-based training + job aids)

Compliance-first support

Operate 

    Designed for long-term platform reliability:

    • SLA-based incident + problem management

    • Dynatrace-style observability, monitoring,health checks

    • UX improvements and “time-to-find” optimisation

    • patching/upgrade readiness, environment management

    • security hardening, access reviews, audit support readiness

Proactive managed support

Optimise

    Designed to keep ECM aligned to business change:

    • enhancement backlog management (monthly/quarterly release cadence)

    • UX improvements and “time-to-find” optimisation

    • metadata governance boards and lifecycle/retention refinements

    • automation opportunities pipeline (where AI is safe + measurable)

Continuous improvement as a service

Compliance Integration Accelerator

A specialist service that connects Salesforce LSC journeys to governed ECM content (Documentum/Veeva), so teams can operate compliantly inside CRM-driven workflows:

  • compliant content retrieval/attachment patterns for medical, clinical, commercial workflows

  • controlled content handoffs: approve → publish → distribute → evidence capture

  • integration blueprint + reference architecture + prebuilt connector patterns (API/event-based)

Why it stands out: most ECM vendors stop at “integrations”; this is LSC-specific, designed around life sciences engagement flows and regulated content control.


Hardware-backed security for regulated storage + AI

A bespoke security architecture service for clients with extreme regulatory / confidentiality constraints, combining:

  • Hardware Security Modules (HSMs) for hardened key lifecycle control (on-prem or cloud) 

  • Customer-managed encryption keys (CMK) for storage encryption ownership and separation of duties 

  • Confidential computing / TEEs to protect sensitive content while being processed (data-in-use), especially relevant for controlled AI workflows 

Why it stands out: it moves beyond “security features” into verifiable, hardware-rooted assurance for regulated content storage and approved AI processing patterns.